FAQs

Made-to-order means that once we receive your order,  we include it in a production run of that item. We do this to reduce waste and provide the highest quality of work possible. Lead time can be 5 to 7 business days. Once completed, we ship directly to you and will email you with the shipping details along with the tracking number.

Currently we are only shipping within the United States mainland.

Our shop is located in Greenville, SC – all items are handmade and ship from Greenville.

We  currently ship most all items UPS.

We ship twice a week. You will receive a shipping confirmation email that includes the carrier tracking number.

The total shipping cost is based on your delivery address zip code, weight of package, size of package, commercial, residential or extended rural residential delivery for carrier. We do not make money on shipping, the shipping cost we give you is what we have to pay.

We do not ship to PO Box addresses and we do not ship USPS. Our preferred carrier is UPS.

You can track your order using the carrier tracking number that is emailed to you with the shipping confirmation.

I personally pack each and every item shipped, from selecting the right size box, packing materials to protecting the item and taping the box properly.  Once shipped, the package contents belong to the purchaser. We are not responsible for damage by the carrier.

This year we have had 4 packages stolen from a porch and 1 package stolen from an apartment complex. Please be sure that you provide a shipping address that is safe for for the carrier to leave the package at your home. Many people are starting to ship to their office to insure that their package does not get stolen. We can not be held liable for stolen packages.

Please note: We strongly suggest if you do not have a secure area for your packages to be delivered to due to porch thieves please ship to your office or carrier pick-up location. We can not be responsible for missing packages after delivery. You are solely responsible for the end result of receiving the package once it leaves our possession. Our delivery confirmation receipt will serve as the completion of our transaction.

Please contact your local carrier office, we are not responsible for lost, misplaced, stolen packages or damage.

The more you use your board the more scratches and knife marks you will have, this is normal. I always suggest that you choose one side for cutting and the other side to keep nice. All board orders come with care instructions. 

Wood Conditioner is a special blend of 100% food grade mineral oil and 100% pure beeswax. The combination of oil and beeswax adds a protective coat and soft luster to the wood. We recommend applying the Beeswax with a soft cotton cloth. Caring for your board often with Wood Conditioner will protect the surface from bacterial growth, prevents drying and cracking of the wood adding a lustrous finish.

We finish all boards with a food safe mineral oil, then seal with Wood Conditioner, 100% food grade mineral oil and 100% food grade beeswax.

It’s very easy to take care of your board. My Wood Conditioner is an all natural finish, 100% food safe finis. 

Most often, surface stains can be removed depending on the type of stain. Sprinkle a little kosher salt on the cutting board and then gently squeeze some lemon juice over the salt.  Use the flat side of the lemon to rub the salt and lemon juice around the stains. Acid from the lemon juice will help with disinfecting. Sprinkle some baking soda over the lemon juice and rub gently with a kitchen towel.  Rub for a few minutes, in small circles. Rinse the lemon juice and baking soda from the cutting board for a minute or two under lukewarm water. Pat dry and then air dry, do not lay the board on a flat surface, allow your board to dry upright.

All of my items are handcrafted one at a time once I receive an order. Normal lead time is 7 to 10 days (except Holidays) but could be a little longer based on my current work schedule and number of orders I have in hand at the time or special engraving. I will include in my email to you the best estimated lead time. I ship twice a week, and always email you when shipped along with the tracking number. If you have any questions please contact me, email:  michaelswoodcraft@yahoo.com

All items are custom made when your order is placed.  As is the nature of wood, no two pieces are alike.  While we aim to recreate each piece as closely as possible, the look and grain pattern of each piece will be unique and one of a kind.  Please also keep in mind that all computer monitors display color differently.  As a result, the color you see on your screen may be slightly different from what you see once you have the piece in your hands. Please ask questions when placing an order if you are looking for specific woods, etc. and we will do our best help you.

We want you to be 100% satisfied with your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items in new condition can be returned. Returns are accepted within 24 hours of receipt of the package, you must email me within 24 hours. If you do not email me within 24 hours of receipt, you forefeited all claims for a return. Please note that original shipping charges are non-refundable and you are responsible for return shipping cost. Personalized – engraved items, custom items, etc. are non returnable. If we made a mistake, please contact us at michaelswoodcraft@yahoo.com and we will make it right.

Once you have contacted me – see above question – I will provide you with all the details on how to return or exchange an item.

Please include a written explanation for the return. Item(s) must be in it original condition with no damage, cuts etc. Package item(s) securely, and ship with tracking back to me. Upon receipt of the returned item, I will inspect and will issue a refund for the cost of the item (buyer pays shipping). If there is an issue with the items condition I will email you.

We primarily sell directly to our customers thru our website and from Instagram but we also sell thru a select boutiques which we screen. We want to make sure that Michael’s Woodcrafts and our wholesale partners are a good fit and our products are well represented in their shops. If you would like more information please contact us with information about your shop.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

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COPYRIGHT©2015 MICHAEL’S WOODCRAFT 

Unauthorized use and/or duplication of this material without express and written permission from Michael owner of Michael’s Woodcrafts is strictly prohibited. If you want to use posts, excerpts, photos and links, you may contact me first for approval. You would need to give full and clear credit to “Michael’s Woodcrafts,” with links to the original content.

For additional questions or more information about Michael’s Woodcraft, please use the Contact Us form or email me directly at michaelswoodcraft@yahoo.com